Shipping and Return Policy

Shipping Policy

ORDER PROCESSING:
Please allow up to 14 business days(most orders are processed within 5 days) to process your order.

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We do not ship outside of the European Union

In the event that your order arrives damaged in any way, please contact us as soon as possible using the Contact Form with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us, see bottom of the page.

Return and Refund Policy
========================

Last updated: January 24, 2024

Thank you for shopping at diydetailing.eu.

If, for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns. This Return and Refund Policy
has been created with the help of the [Return and Refund Policy
Generator](https://www.termsfeed.com/return-refund-policy-generator/).

The following terms are applicable for any products that You purchased with
Us.

Interpretation and Definitions
——————————

Interpretation
~~~~~~~~~~~~~~

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions
~~~~~~~~~~~

For the purposes of this Return and Refund Policy:

* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to diydetailing.eu.

* Goods refer to the items offered for sale on the Service.

* Orders mean a request by You to purchase Goods from Us.

* Service refers to the Website.

* Website refers to diydetailing.eu, accessible from
[shop.diydetailing.eu](shop.diydetailing.eu)

* You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.

Your Order Cancellation Rights
——————————

You are entitled to cancel Your Order within 14 days without giving any reason
for doing so.

The deadline for cancelling an Order is 14 days from the date on which You
received the Goods or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

* By filling in the contact form at the bottom of the page

We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
———————-

In order for the Goods to be eligible for a return, please make sure that:

* The Goods were purchased in the last 14 days
* The Goods are in the original packaging
* The Goods have not been opened or used in any way

The following Goods cannot be returned:

* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorate rapidly or where the date of expiry is over.
* The supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
* The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions at our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot
be refunded. This exclusion may not apply to You if it is not permitted by
applicable law.

Returning Goods
—————

You are responsible for the cost and risk of returning the Goods to Us. You
should send the Goods at the following address:

Contact us using the form Below

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.

Returned goods have a certain restocking fee, depending on the weight, quantity etc.
Contact us before returning goods for the restocking fee estimate

If you have any questions about our Returns and Refunds Policy, please contact
us: